Hen House Rules! (all our rules and policies)

PRIVACY:

The only thing we use your info for is to help you with your orders and questions! We will NEVER sell your info! Our birds say that is NOT a clucky good thing!

RETURNS:

Nope we won't take back what you order from us! Since Live babies and viable hatching eggs are our business they cant come back once they go out. The hens have informed me that once their children leave they do not want to see them back at home!

REFUNDS:

Absolutely no refunds!  With that being said we DO offer the following guarantee:

Chicks:  We guarantee the number of chicks you order will arrive alive by replacement or refund only The determination of which one that is remains solely to our discretion.  In order for either to be considered we require the chicks to be picked up within 3 hours of arriving at your post office and immediately upon opening the box you MUST send us photos of the box, inside and out and the dead in a manner that they are easily counted. If you do not comply with this requirement then we will not consider either.  That does NOT include the extras we always send. 

  For example: if you order 6 chicks and I send you 9.  If 3 perish in shipping I'm not going to send you more.

Eggs:

We do guarantee you will get at least the number you ordered of intact eggs by replacement or refund.  The determination of which one that will be is solely up to our discretion.  In order for either to be considered we will need pictures of the box inside and outside along with pictures of the broken eggs within 24 hours of delivery. If you fail to do so then we will not consider either.

Eggs are professionally packed in foam shipping blocks and double boxed for protection. Due to circumstances beyond our control with the postal service handling and individual incubating practices we DO NOT guarantee hatch rates. We check fertility rates on a weekly basis by incubating our own eggs and visual inspection.  Our fertility rates are 95% to 100%.   The boxes are clearly marked and professionally packaged, and while we generally have very positive hatch results on our shipped eggs there is also the chance of rough handling by the postal service, the box being in the sun, experiencing severe temperature changes, or being x-rayed can all cause the eggs to be non-developmental or cause a poor hatch rate. Also since we have no control over the way you yourself incubate eggs such as power outages, incubator failure, power spikes, an incubator that has not been properly calibrated etc. we can not be responsible for failures within your incubator. 

Shipping costs are NEVER refundable.

PERMITS:

We are NPIP (CO-187) inspected certified AI and PT clean.  We can ship to all states in the United States  This includes Hawaii.  However please note some states require special permits and can take 2 weeks for the individual permitting process.

SHIPPING PRACTICES:

Chicks: They are shipped with adequate nutrition, hydration and heat to last 72 hours while in the postal stream.  This can be Grogel and/or oranges and chick starter.  They are shipped only in approved chick shipping boxes.

Eggs: They are packed in foam blocks specially made for shipping eggs then double boxed with plenty of padding around the interior box.  All boxes are labeled as to the contents being viable eggs and fragile.

SHIPPING TIME FRAME:

We do our best to get your order out just as quickly as possible.  However due to the nature of our business there can be delays of up to 2 weeks generally for eggs and up to 6 weeks on chicks. We do send out tracking numbers a few days prior to shipping. Please message us with any questions!

TERMS AND CONDITIONS AGREEMENT:

By purchasing from our store you are stating that you have read thru all of these rules of the hen house and agree to them

© 2020 by HIGH VALLEY HATCHERY.